Webhook delivery is the #1 reliability complaint this quarter. Customers report missed events with no retry. Eng has a clean fix scoped at 1 sprint with dead-letter queue.
Evidence
Recommendation
Defer· Q4 Sprint 1· 1 sprint· high confidence
I recommend deferring this. Real pain but capped impact. $92k ARR mentioned vs $2M+ in Q3 priorities (Enterprise + SOC2). Recommend Q4 — keeps Reliability OKR alive without crowding out higher-ROI work.
Reliability OKR partial credit — but the ticket-volume KR depends on this.
· AI picked this — click to switch
Predicted outcome: If deferred to Q4: 18 open tickets accumulate ~+30% in Q3 (CS friction). $92k ARR remains exposed. If volume spikes mid-Q3, AI will resurface for review.
Trade-offs · what shifts in the roadmap
Deferring Q3 → Q4 frees 1 sprint-effort in Sprint 2, providing buffer for Bulk CSV slippage.
CS team will push back — they've been promising customers a Q3 fix.
If support volume keeps climbing, we may need to revisit mid-Q3.